Delete your ShelvesJA account

How to delete it

1. Sign in and open My account. In the app, tap the person icon at the top right, then My account and password.
2. Go to the Delete my account section at the bottom of the page.
3. Enter your password, type DELETE and press Delete my account.

If you cannot sign in

Use Forgot your password first. If that does not help, email hello@shelvesja.com from the address on your account, or tell us your username and workspace. We check that the account is yours and delete it within 30 days.

If you are the only Owner of a workspace

When other people still use the workspace, make one of them an Owner first, in Settings › People. When you are the only person in it, the workspace is deleted with your account, including its items, records and files, so export anything you need before you start.

What is deleted

These go straight away:

• your email address, username and password
• your access to every workspace, and every place you are signed in
• your notifications, your support chats and your messages from the contact form
• any workspace where you are the only person, with everything in it

What is kept, and for how long

• Records in a workspace other people still use. Receipts, purchase orders, approvals and the activity history belong to your organisation, and they keep your name and, in the activity history, the IP address you used. They stay for as long as the organisation keeps them. To have them changed, ask your organisation.
• Payment records. Subscription payments for a deleted workspace are kept for as long as tax and accounting law requires.
• Backups. Deleted information can remain in our backups for up to 30 days, until they are overwritten.

More is in our privacy notice.